Please Login or Register

Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

Search

Articles

About reseller WHM
We provide all resellers with a limited WHM. These limits help us control what actions the...
Views: 4136

Branding
This feature allows reseller and dedicated owners to brand your cPanel. This means you can...
Views: 3710

Changed Package, but customer's new settings are not showing up
Editing a hosting package may not edit the sites that are already on the package. To get...
Views: 2811

Edit Reseller DNS Zone Template
Advanced: This feature of WHM allows you to apply a set of default DNS records everytime...
Views: 2859

Fantastico De Luxe WHM Admin
This feature will not work on a reseller account. You will need a dedicated server or VPS...
Views: 2767

How do I choose what cPanel themes are available to my clients?
You can choose which themes are available to your clients. The instructions below illustrate...
Views: 2634

How do I create a cPanel account?
Before you can create a new account, you must create a package in WHM. Once the package is...
Views: 2794

How do I log into the Web Host Manager? (WHM)
To log into your WHM, you can go to any of the following links. Just make sure to customize...
Views: 3029

How to limit which icons appear in cPanel via Feature Manager
The feature manager allows you to disable/enable icons inside of each client's cPanel....
Views: 2697

How to reset a reseller's client's password
Go to WHM and click Password Modification (under Account Functions). Select the account...
Views: 2638

I cannot change packages anymore, resources over allocated
When a reseller grants too much disk space or bandwidth to all his clients, we say you are...
Views: 2624

I entered some information and then WHM says I left it blank
You are likely using the wrong character set on your computer's keyboard.
Views: 2632

I upgraded the bandwidth or disk space limit on my packages. Why aren't my sites updating?
I edited a hosting package. Why aren't my sites showing up with the new stats? Whenever...
Views: 2692

Increase reseller's client's disk space (aka quota)
To increase your client's disk space, please go to WHM > Account Information > List...
Views: 2562

Learn WHM
These are great resources we hope will help: Learn WHMWHM User Manual
Views: 2786

Manage DNS Zones
You can find this in WHM under DNS Functions. This area is for advanced users only, so...
Views: 2982

Modify cPanel/WHM News
This feature in WHM will allow a reseller to send a message which will appear on all clients'...
Views: 2670

One of my sites exceeded its bandwidth limit. I raised its limit, but the site is still saying bandwidth exceeded.
Note: Ensure you have first upgraded the site to a package that suits its needs. Still...
Views: 2515

SEO assign separate IPs
SEO users: You may have noticed when you create a new account, each new cPanel has the...
Views: 2734

Setup Remote Access Key
A Remote Access Key is used for automatic account creation scripts, external billing...
Views: 2911

Skeleton Directory
In WHM, this page tells you the location of the folder where you can place files for your...
Views: 2716

Suspending/Unsuspending Accounts
Instead of reading this, you can watch the movie tutorial. You can find this in WHM under...
Views: 3026

Want to know how to do something in WHM?
We have movies set up to walk you through almost everything in the WHM. Web Host Manager...
Views: 2549

What is a package?
A package is collection of predefined specifications which define what a user or domain may...
Views: 2898

WHM Contact Email
Just go to WHM, List Accounts. You can update the contact email for each account there....
Views: 3023

WHM Generate a SSL Certificate and Signing Request
This tool will allow you to create a CSR. We prefer you use the online form to accomplish
Views: 2590

WHM Interactive Knowledgebase
The Interactive Knowledgebase enables you to find solutions to many common problems you may...
Views: 2828

WHM Modify an Account
The Modify an Account link in WHM can be used to update a cPanel account which you already...
Views: 2624

WHM Modify Suspended Account Page
This allows you to control what page is displayed when you suspend your own clients. You...
Views: 2535

WHM Shopping Cart Reset
This feature will allow you to reset a client's shopping cart if it is not functioning...
Views: 2698

WHM Support Center
You can submit a support request to the cPanel customer service team through the support...
Views: 2913

Why when I add something to cPanel, then go to check and it's not there?
Login to your cPanel account and look at the left hand menu. It will list the account...
Views: 2459