The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
About reseller WHM
We provide all resellers with a limited WHM. These limits help us control what actions the...
This feature allows reseller and dedicated owners to brand your cPanel. This means you can...
Changed Package, but customer's new settings are not showing up
Editing a hosting package may not edit the sites that are already on the package. To get...
Edit Reseller DNS Zone Template
Advanced: This feature of WHM allows you to apply a set of default DNS records everytime...
Fantastico De Luxe WHM Admin
This feature will not work on a reseller account. You will need a dedicated server or VPS...
How do I choose what cPanel themes are available to my clients?
You can choose which themes are available to your clients. The instructions below illustrate...
How do I create a cPanel account?
Before you can create a new account, you must create a package in WHM. Once the package is...
How do I log into the Web Host Manager? (WHM)
To log into your WHM, you can go to any of the following links. Just make sure to customize...
How to limit which icons appear in cPanel via Feature Manager
The feature manager allows you to disable/enable icons inside of each client's cPanel....
How to reset a reseller's client's password
Go to WHM and click Password Modification (under Account Functions). Select the account...
I cannot change packages anymore, resources over allocated
When a reseller grants too much disk space or bandwidth to all his clients, we say you are...
I entered some information and then WHM says I left it blank
You are likely using the wrong character set on your computer's keyboard.
I upgraded the bandwidth or disk space limit on my packages. Why aren't my sites updating?
I edited a hosting package. Why aren't my sites showing up with the new stats?
Increase reseller's client's disk space (aka quota)
To increase your client's disk space, please go to WHM > Account Information > List...
These are great resources we hope will help: Learn WHMWHM User Manual
Manage DNS Zones
You can find this in WHM under DNS Functions. This area is for advanced users only, so...
Modify cPanel/WHM News
This feature in WHM will allow a reseller to send a message which will appear on all clients'...
SEO assign separate IPs
SEO users: You may have noticed when you create a new account, each new cPanel has the...
Setup Remote Access Key
A Remote Access Key is used for automatic account creation scripts, external billing...
In WHM, this page tells you the location of the folder where you can place files for your...
Instead of reading this, you can watch the movie tutorial.
You can find this in WHM under...
Want to know how to do something in WHM?
We have movies set up to walk you through almost everything in the WHM.
Web Host Manager...
What is a package?
A package is collection of predefined specifications which define what a user or domain may...
WHM Contact Email
Just go to WHM, List Accounts. You can update the contact email for each account there....
WHM Generate a SSL Certificate and Signing Request
This tool will allow you to create a CSR.
We prefer you use the online form to accomplish
WHM Interactive Knowledgebase
The Interactive Knowledgebase enables you to find solutions to many common problems you may...
WHM Modify an Account
The Modify an Account link in WHM can be used to update a cPanel account which you already...
WHM Modify Suspended Account Page
This allows you to control what page is displayed when you suspend your own clients. You...
WHM Shopping Cart Reset
This feature will allow you to reset a client's shopping cart if it is not functioning...
WHM Support Center
You can submit a support request to the cPanel customer service team through the support...
Why when I add something to cPanel, then go to check and it's not there?
Login to your cPanel account and look at the left hand menu. It will list the account...